You always hear businesspeople say that building long-term relationships is critical.
You wonder, “What does that really mean?”
It’s a legitimate question. At Rainmaker Properties, it means providing service even when someone is no longer technically a client.
As an example, we helped a couple buy a house in Mountain View and it was in perfect condition before closing. Once the clients moved in they noticed a chronic leak that resulted in some pooling water that could easily lead to mildew or mold. They contacted us for help.
We talked with the developer and used our powers of persuasion to encourage him to fix the problem. He had built and sold the property a few years earlier and our clients had actually bought it from the first occupants. Thus, he was not legally obliged to make the fix.
Yet we strongly urged him that it was in his best interest to do so. After all, we pointed out that he’d benefit from good word-of-mouth referrals and we mentioned the fact that we might be involved in recommending or selling one of his homes to our clients in the future. Here, our diplomacy and negotiating skills were enormously beneficial.
When the developer agreed to do the job, here’s where agent Edmund Yue truly went beyond the call of duty to ensure the client was happy with the resolution. He kept in touch with the developer and called and met with contractors. And when he found the homeowners wouldn’t be able to be home, Edmund even waited at the property for the contractors to arrive and do the work
Our clients were kind enough to write a public review of our business at Yelp.com. Here’s some of what they said.
“…Alex has been there at every step and he is still there to give us advice. He is truly our lifelong agent.”
“… Edmund is honest and goes beyond what is expected of him. I would recommend him to anyone and I will definitely go back to him for our next home purchase or to sell our home.”
We’re, of course, always grateful when clients appreciate our efforts and have faith in our abilities. It reinforces our belief that providing ongoing service is important to our clients and that it is the right way to do business. Such a level of commitment is what separates us from our competition and really differentiates us with limo-like service in the Silicon Valley real estate industry.
We believe our clients are a blessing and they provide us the ability to build a successful business.
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